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Addressing Bullying In The Workplace
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This program looks at strategies that can be implemented to prevent and manage bullying in the workplace and investigates some of the important aspects of the development of a policy and procedures to deal with bullying.
This program looks at strategies that can be implemented to prevent and manage bullying in the wo...
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Commercial Printing
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With comments from experts in the industry and clear illustrations, this program examines some of the most common processes in use today including offset lithographic printing, digital printing, flexography, screen printing, binding and finishing.
With comments from experts in the industry and clear illustrations, this program examines some of...
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Communication Breakdown
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This program looks at the nature of workplace conflict; what it is, how it occurs, why it happens and how to resolve conflict situations at work.
This program looks at the nature of workplace conflict; what it is, how it occurs, why it happens...
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Customer Service
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This final part of the Workplace Communication Series focuses on the vital issue of successful communication with the organization's clients and customers. We look at why customer service is important, who customers are, the customer transaction and how to handle difficult customers.
This final part of the Workplace Communication Series focuses on the vital issue of successful co...
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Defining Bullying in the Workplace
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Using dramatized scenes and interviews with a variety of industry experts, this program demonstrates some of the many forms of workplace bullying and offers a sound framework to help understand the nature, causes and effects of workplace bullying.
Using dramatized scenes and interviews with a variety of industry experts, this program demonstra...
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Developing a Career Portfolio
Employment Agency Version
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No matter what your age, career planning is an essential part of our life development. Due to the constantly evolving job market and the continual changes occurring in higher education and TAFE courses, everyone needs to develop a career pathway plan that identifies different areas of interest and the ways each of them can be achieved, short-term and long-term. This program covers a range of aspects relating to the compilation of a career portfolio, including defining a career portfolio, collection of information relevant to both specific and generic skills, and putting it all together. Featuring Dr Alan Montague from RMIT University, the program follows the experience of two landscape gardeners and shows the value of exploring and developing a career development plan with a view to ongoing re-evaluation of the portfolio.
No matter what your age, career planning is an essential part of our life development. Due to the...
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Dying For a Meal
All About Food Poisoning
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Introduces us to the different forms of bacteria that cause food poisoning, and clearly explains the conditions in which they become a threat to health.
Introduces us to the different forms of bacteria that cause food poisoning, and clearly explains ...
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Email Etiquette
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There is little doubt that email is an extremely useful innovation that has changed, and continues to change, the way we communicate. However, the fact that email is different to both voice and paper based communications can be a source of frustration for many people. This up to date program gives viewers an understanding of the conventions that have been developed by email users over the years to facilitate effective communication. In addition, the program exposes many of the myths that exist regarding such issues as email privacy, and warns of possible dangers when using email. The words 'Spamming' and 'Flaming' may not make sense to many people, but chances are they've come across examples of this type of behavior in their email usage. The animated 'cyber-postman', who features throughout the program, has seen every example of bad email usage you could imagine. With his assistance we provide a comprehensive introduction to the etiquette of using email.
There is little doubt that email is an extremely useful innovation that has changed, and continue...
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Essentials of Design and Technology Skills
Drilling, Lathes and Soldering
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This program focuses on skills required to use equipment in design and technology workshops. It features: soldering, using a metal lathe, and using pillar and hand drills. Considerable emphasis is given to health and safety, including safe workshop and equipment practices and the wearing of protective clothing.
This program focuses on skills required to use equipment in design and technology workshops. It f...
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Exploring Pathways in Hospitality and Tourism
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Apprenticeships and traineeships combine work and structured training. Traineeships have many features in common with apprenticeships, although traineeships usually last only one to two years instead of three to four years. This program covers the skills and attitudes generally expected of an apprentice or trainee and illustrates four specific examples in the Tourism and Hospitality Industry.
Apprenticeships and traineeships combine work and structured training. Traineeships have many fea...
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First Aid One
Basic Life Support
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Administering first aid can involve many different skills. First and foremost comes the correct response to an emergency situation where life may be in immediate danger. The program covers the following vital procedures: Responding to emergencies, Primary and Secondary Survey, Expired Air Resuscitation (EAR), Cardiopulmonary resuscitation (CPR) and Management of life-threatening external bleeding.
Administering first aid can involve many different skills. First and foremost comes the correct r...
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First Aid Two
Outdoor Injuries
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There are several types of injury and illness that are more prevalent in summer. This comprehensive program shows clearly and concisely how to manage heat related illness: cramps, heat exhaustion and heat stroke, near drowning, spinal injury and venomous bites and stings. In addition it looks at the opposite of heat illness cold illness - to provide complete coverage for those who spend their time in the outdoors.
There are several types of injury and illness that are more prevalent in summer. This comprehensi...
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