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Catering for an Event
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Events and functions need careful planning and execution. This program examines a range of areas relevant to event or function catering. It focuses on general planning, budgets, the food - including menu planning, presentation, the kitchen, food quantities, transporting food, and food storage and handling for outside functions. The program also looks at the importance of good timing and flexibility, and explores some of the legal requirements involved in catering for an event. This is a brilliant resource for all hospitality students.
Events and functions need careful planning and execution. This program examines a range of areas ...
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Clubs And Gaming
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This program looks at a variety of clubs, considers the different levels of service expected and examines the roles of the croupier, pit manager and the Tabaret Gaming Manager.
This program looks at a variety of clubs, considers the different levels of service expected and ...
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Espresso Coffee Service
Preparing and Serving Café Style Coffee
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From espresso to cappuccino - there is more to making a great cup of coffee than simply knowing how to operate a machine. The wide range of techniques used by skilled baristas in making coffee takes time, patience and practice to master. This program deals with those techniques for the beginner. It covers espresso machines and their components, coffee types and extraction. Students will learn about frothing and the correct items of crockery and glassware to use for different coffee types.
From espresso to cappuccino - there is more to making a great cup of coffee than simply knowing h...
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Essential Preparations
At Your Service Series
This program covers types of menus, basic equipment and laying of tables and covers.
This program covers types of menus, basic equipment and laying of tables and covers.
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Event Management
Planning, Organizing, Leading and Controlling
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This program provides a behind-the-scenes look at the staging of a significant series of events from the Eureka 150 held in Ballarat, Australia in 2005. This historic event incorporated activities and entertainment targeted at many groups, with much community involvement. This program explores the stages of organizing a large event, the planning, leading and controlling required, finishing up with the criteria to successfully evaluate an event.
This program provides a behind-the-scenes look at the staging of a significant series of events f...
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Food Production
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In this program we see how chefs prepare the meals at Melbourne's Sofitel Hotel and how they have to cater for all tastes. It investigates the many considerations taken into account in the efficient running of large kitchen, as well as the production of food for a major Australian airline, where the design of the meals is customized.
In this program we see how chefs prepare the meals at Melbourne's Sofitel Hotel and how they have...
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Hospitality
A Question of Attitude
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By profiling a range of professionals, this program gives a real 'feel' for the industry, exploring: * The difference between service and servility * The need for positive workplace attitude * Effective staff and client communication * Building self-confidence and industry awareness
By profiling a range of professionals, this program gives a real 'feel' for the industry, explori...
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Hospitality Stories
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This five part series provides a documentary style examination of the working lives of young hospitality professionals in a range of settings, from the 5 star hotel to the small local motel.
This five part series provides a documentary style examination of the working lives of young hosp...
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Housekeeping
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This program considers the important function of housekeeping within the hospitality industry. It examines the executive housekeeper's responsibilities in a 353 room luxury hotel including which aspects of the hotel fall under the auspices of the housekeeping department. It then considers what is entailed in the housekeeping of a 78 room motor inn and, in conclusion, investigates the housekeeping operation in a 21 room backpacker's guest house.
This program considers the important function of housekeeping within the hospitality industry. It...
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Inside a Large Resort
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Resort tourism is a popular form of tourism entailing visitation to a resort generally for holiday purposes to relax on a beach, ski the snowfields or merely a break away from the hustle and bustle of everyday life. Resorts encompass a wide range of activities and services including accommodation, entertainment, meals and drink service. Each element of a resort is reliant upon the success of another element therefore effective organisational management is crucial to ensuring the resort can create an experience the guest is seeking. Customer service is of utmost importance and plays a large role in delivering a quality guest experience. Tourists are becoming more ?responsible? in their consumption and management need to recognise this change in the market. The challenge is to incorporate sustainable practices without jeopardising the quality of the tourist?s experience.
Resort tourism is a popular form of tourism entailing visitation to a resort generally for holida...
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Introduction To Food And Beverage Service
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This program considers the roles and responsibilities entailed in performing a variety of positions within the hospitality industry. Through 'on the spot interviews' with employees, viewers are introduced to basic skills needed to work in a busy bar of a public hotel, a silver service restaurant and a five star hotel.
This program considers the roles and responsibilities entailed in performing a variety of positio...
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Introduction To The Front Office and Reception
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This program considers the roles and responsibilities of the duty manager, concierge and porter at a five star hotel and contrasts these with duties of the manager of a youth hostel and the general manager of a three and a half star motor inn.
This program considers the roles and responsibilities of the duty manager, concierge and porter a...
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