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Communication Breakdown
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This program looks at the nature of workplace conflict; what it is, how it occurs, why it happens and how to resolve conflict situations at work.
This program looks at the nature of workplace conflict; what it is, how it occurs, why it happens...
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Email Etiquette
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There is little doubt that email is an extremely useful innovation that has changed, and continues to change, the way we communicate. However, the fact that email is different to both voice and paper based communications can be a source of frustration for many people. This up to date program gives viewers an understanding of the conventions that have been developed by email users over the years to facilitate effective communication. In addition, the program exposes many of the myths that exist regarding such issues as email privacy, and warns of possible dangers when using email. The words 'Spamming' and 'Flaming' may not make sense to many people, but chances are they've come across examples of this type of behavior in their email usage. The animated 'cyber-postman', who features throughout the program, has seen every example of bad email usage you could imagine. With his assistance we provide a comprehensive introduction to the etiquette of using email.
There is little doubt that email is an extremely useful innovation that has changed, and continue...
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Got a Minute: Procedures, Principles and Practices of Meetings
Office Skills Series Two
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This program investigates the reasons why we hold meetings and why meetings play such an important role in business. We discuss the difference between formal and informal meetings and demonstrate the documentation and procedures involved in formal meetings. The program also examines the roles of committee members such as the Chair person, secretary, treasurer and general members. This comprehensive program also considers note taking, follow up reports and negotiating skills.
This program investigates the reasons why we hold meetings and why meetings play such an importan...
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How to use Microsoft Excel 2007
How to use Microsoft Series
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How to Microsoft Excel 2007 is a practical and powerful introduction to the wide range of features found in Microsoft Excel 2007. The program is presented in seven distinct chapters each covering distinct groups of tools available in Excel. Viewers have the opportunity to see how the basic data manipulation capabilities are used right through to the more advanced tools in Excel such as pivot tables and functions. How to ? MS Excel is not only an invaluable aid in teaching basic and intermediate spreadsheeting skills to but it also provides a useful refresher on the available tools to the older or more experienced user. The program is also very useful when introducing the Office 2007 package.
How to Microsoft Excel 2007 is a practical and powerful introduction to the wide range of feature...
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How to use Microsoft PowerPoint 2007
How to use Microsoft Series
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How to Microsoft PowerPoint is a practical and powerful introduction to the wide range of features found in Microsoft PowerPoint 2007. The program is presented in seven distinct chapters each covering distinct groups of functionality available in PowerPoint. Viewers have the opportunity to see how the basic presentation capabilities are used right through to the more advanced tools in PowerPoint such as animations and transitions. How to Microsoft PowerPoint is not only an invaluable aid in teaching basic and intermediate presentation skills but it also provides a useful refresher on the available tools to the older or more experienced user. The program is also very useful when introducing the Office 2007 package.
How to Microsoft PowerPoint is a practical and powerful introduction to the wide range of feature...
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How to Use Microsoft Series 2007
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This three part How to series provides a practical introduction to the powerful features of the three most commonly used computer programs including Microsoft Word, Microsoft Excel and Microsoft PowerPoint.
This three part How to series provides a practical introduction to the powerful features of the t...
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How to use Microsoft Word 2007
How to use Microsoft Series
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How to Microsoft Word 2007 is a practical and powerful introduction to the wide range of features found in Microsoft Word 2007. The program is presented in seven distinct chapters each covering distinct groups of functions available in Word. Viewers have the opportunity to see how the basic formatting commands are used right through to the advanced tools in Word such as macros and speech recognition. How to ? MS Word is not only an invaluable aid in teaching basic and intermediate word processing skills but it also provides a useful refresher on the available tools to the older or more experienced user. The program is also very useful when introducing the Office 2007 package.
How to Microsoft Word 2007 is a practical and powerful introduction to the wide range of features...
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Introducing Basic Technologies
So You Want To Work in an Office Series
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This program looks at the operation of a core range of modern office technologies, apart from computers: particularly fax machines, telephone systems and photocopiers. We look at their role in the office, basic functionality and maintenance issues, as well as basic trouble shooting procedures. Where applicable, there's an OHS 'alert' for each technology and if relevant, an environment 'alert' or tip.
This program looks at the operation of a core range of modern office technologies, apart from com...
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Introducing Customer Service
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In today's highly competitive business world, it is often only the level of customer service that distinguishes one company from another. This program introduces and defines customer service by talking to representatives from customer-focussed organisations like 'ANZ Bank' and 'The Body Shop'. It presents real-life dramatisations in its consideration of the process of meeting customers' needs and expectations, internal and external customers, dealing with dissatisfied customers and more.
In today's highly competitive business world, it is often only the level of customer service that...
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Introducing the Office
So You Want To Work in an Office Series
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This program contains a series of stories (re-enactments) depicting aspects of daily life that may be found in a variety of offices throughout business and industry. These discussion starters contains examples of both exemplary and not so exemplary practices. Each story is designed to provide concrete discussion points and signposts for key issues that would be addressed in an office administration course.
This program contains a series of stories (re-enactments) depicting aspects of daily life that ma...
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Making Your Presentation
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This program has been prepared specifically to help young people overcome their nerves and fears in going public and make a presentation that is entertaining and rewarding. Students are introduced to some of the techniques used by professional presenters, including planning and researching your topic, writing and timing your presentation, using confident body language, eye contact and voice and using visual aids and handouts. This is "must see television" for any young person facing the prospect of making a presentation.
This program has been prepared specifically to help young people overcome their nerves and fears ...
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Office Skills General Office Skills
Office Skills Series
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Working in an office can require some very specific skills, but how do we get on generally in any office situation? In this excellent program we demonstrate skills such as multi-tasking, using common sense and initiative, the importance of good personal presentation, listening skills and teamwork, to name but a few. Become an office star by learning these essential skills for life.
Working in an office can require some very specific skills, but how do we get on generally in any...
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