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Alternative Dispute Resolution
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Dealing with the court system often means having to endure protracted and expensive procedures and as a result alternative means of resolving disputes are increasingly important ? not just to ensure that disputes are settled fairly and justly, but to also relieve pressure on the court system. Aimed at senior level students of legal studies, this program outlines a range of alternative dispute resolutions, how they work, their suitability for different situations and their effectiveness. Mediation, negotiation, arbitration and collaborative approaches to law are examined in detail as alternative means of resolving disputes, and a range of areas where disputes commonly surface are explored ? including family, workplace, and property and consumer affairs. Lawyer, Catherine Gale, offers a variety of expert comments on various aspects covered. This program is a perfect introduction to the nature and mechanisms of alternative dispute resolution accessible to people every day. Chapters: 1. Introduction 2. What Is ADR and How Does It Work? 3. The ADR Process 4. Who Uses ADR and Why - Part One 5. Who Uses ADR and Why - Part Two 6. Effectiveness 7. Conclusion
Dealing with the court system often means having to endure protracted and expensive procedures an...
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Bosch Goes Green
Managing Change in Large Organizations
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Robert Bosch (Australia) is the first company to be endorsed by the Australian Conservation Foundation. This program explores the story behind the endorsement, examining Bosch's environmental management policies across a wide range of activities. Waste reduction, the re-use of materials, recycling inputs and products are now a natural part of management at Robert Bosch.
Robert Bosch (Australia) is the first company to be endorsed by the Australian Conservation Found...
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Case Studies in Corporate Culture
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Corporate Culture is an important and well debated topic in the modern business arena. Led by three prominent businesses, this program not only discusses how cultures can differ, but also demonstrates how each different style remains fundamentally important to each business. The program provides an excellent understanding of this important concept in the management of large organisations.
Corporate Culture is an important and well debated topic in the modern business arena. Led by thr...
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Communication Breakdown
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This program looks at the nature of workplace conflict; what it is, how it occurs, why it happens and how to resolve conflict situations at work.
This program looks at the nature of workplace conflict; what it is, how it occurs, why it happens...
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Competitive Marketing in Tourism
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The marketing and management of a destination is increasingly becoming extremely competitive worldwide. Some destinations are more successful in terms of attracting tourism visitation and expenditure, than others. Obviously some destinations are blessed with attractive natural endowments, however given effective management and marketing strategies, a destination lacking in these features may also become competitive in tourism. Adopting a market orientation enables a destination to better meet the needs of the potential tourist and adapt accordingly to the dynamic nature of the tourism industry.
The marketing and management of a destination is increasingly becoming extremely competitive worl...
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Customer Service
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This final part of the Workplace Communication Series focuses on the vital issue of successful communication with the organization's clients and customers. We look at why customer service is important, who customers are, the customer transaction and how to handle difficult customers.
This final part of the Workplace Communication Series focuses on the vital issue of successful co...
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Decisions Decisions
The Decision Making Process
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This animated cartoon video on the decision-making process provides a resource for those studying economics and examines the consumer decision making model. It follows an individual going through the decision making process in two different situations that will assist the viewer to make the connection between theory and reality. The seven steps include setting the goal, identify the obstacles, identify the options, evaluate the alternatives in terms of their benefits as well as their costs, rank the options and finally choose the best option. The same animated character also appears in the related title "The Basic Concepts of Economics".
This animated cartoon video on the decision-making process provides a resource for those studying...
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Don't Hesitate Communicate
Effective Communication in the Office
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Employees in an office often come from different walks of life and different cultures. Their personalities are unique, their expectations diverse. But how can we ensure communication in the office is as effective as possible? This program explores the fundamental business skill of communication in the workplace. The many forms of verbal communication are covered, including oral and written methods such as meetings, speeches, letters and presentations. Similarly, the increasing importance of effective electronic communication is presented. Nonverbal cues such as body language are explored and in summary, the program discusses strategies for overcoming the barriers to workplace communication.
Employees in an office often come from different walks of life and different cultures. Their pers...
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E- BUSINESS CASE STUDY
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This curriculum fit program looks at the impact that e-business has had, and continues to have, on the operations of small and large businesses today. Featuring case studies of Snowgum and Wishlist, we explore what is e-business and how it is used, the potential pitfalls, and incorporating ICT into a business operation. This program is an ideal way to introduce e-business and provides an excellent base from which to explore further case studies.
This curriculum fit program looks at the impact that e-business has had, and continues to have, o...
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Effective Communication in Business
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Businesses rely heavily on communication - particularly in the information age of the 21st-century. In today's world it is often necessary to share information with many different people both internally and external to the organization. Without clear communication, false information could be provided to suppliers, employees or customers, with the end result - confusion, and little hope of success. In this program we define what effective communication is, what stops it, why it's so important, the communication methods that modern businesses employ, and the importance of ethics in communication. Follow us as we prove the importance of effective communication in business.
Businesses rely heavily on communication - particularly in the information age of the 21st-centur...
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Financial Reporting for Business
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Accounting reports convey vital information about cash, profit and financial position to the owner and key stakeholders of a business. This program explores the content and format of the three key accounting reports: the cash flow statement, profit and loss statement and balance sheet. Insights are provided from real business owners/managers about how these reports are used within the business for analysis and decision making.
Accounting reports convey vital information about cash, profit and financial position to the owne...
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First Things First
Working Effectively in an Office
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In most workplaces constant demands will be placed on prioritising and managing your workflow while also developing new skills along the way. The pressures of deadlines and constant workload require you to be flexible in your approach. In this program we talk to two companies about developing a consistent and professional approach to your working life. We discuss organizing your work schedule, monitoring your own work performance, developing personal & employability skills, and common policies and procedures. Being able to work effectively in a business environment and implement improved work practices are essential ingredients to both business and career success.
In most workplaces constant demands will be placed on prioritising and managing your workflow whi...
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